Frequently Asked Questions
Product Functionality
How does the EMS technology work?
How does the EMS technology work?
EMS (Electrical Muscle Stimulation) sends gentle electrical impulses to stimulate the muscles around your eyes. This improves circulation, enhances skin elasticity, and reduces puffiness for a refreshed look.
What are the benefits of red light therapy for the eyes?
What are the benefits of red light therapy for the eyes?
Red light therapy helps to boost collagen production, improve skin texture, reduce fine lines, and promote overall skin rejuvenation, making it ideal for treating the delicate skin around the eyes.
Does the device help with dark circles and eye bags?
Does the device help with dark circles and eye bags?
Yes, the combination of EMS, red light therapy, and gentle heat helps to reduce dark circles and eye bags by improving circulation and reducing inflammation.
Does the device help reduce wrinkles or fine lines around the eyes?
Does the device help reduce wrinkles or fine lines around the eyes?
Yes, the device promotes collagen production and improves skin elasticity, which helps reduce wrinkles and fine lines over time.
How soon will I see results?
How soon will I see results?
Results vary, but many users notice reduced puffiness and improved skin texture after just a few uses. Long-term results, like wrinkle reduction, may take a few weeks of consistent use.
Can I adjust the intensity or heat level?
Can I adjust the intensity or heat level?
Yes, the device allows you to adjust the intensity and heat settings for personalized comfort. Additionally, it offers multiple light therapy options:
- Red Light: Boosts collagen production and reduces wrinkles.
- Blue Light: Helps calm and soothe the skin, reducing irritation.
- Yellow Light: Brightens the skin and reduces dark spots.
These features ensure a fully customizable experience tailored to your skin’s needs.
Is the device rechargeable, or does it use batteries?
Is the device rechargeable, or does it use batteries?
The device is rechargeable, making it convenient and environmentally friendly.
How long does the battery last on a full charge?
How long does the battery last on a full charge?
The battery typically lasts for several sessions, depending on the intensity and heat settings used.
Is it safe to use while traveling
Is it safe to use while traveling
Yes, the device is compact and portable, making it perfect for travel.
Safety and Usage
Is the eye massager safe to use daily?
Is the eye massager safe to use daily?
Yes, the device is designed for daily use. For best results, use it for 5–10 minutes per session as recommended.
How long should I use the device for best results?
How long should I use the device for best results?
For optimal results, use the device for 5–10 minutes per session, 1–2 times a day.
Is the device safe for all skin types?
Is the device safe for all skin types?
Absolutely! The device is gentle and suitable for all skin types, including sensitive skin.
Can I use the eye massager if I wear contact lenses?
Can I use the eye massager if I wear contact lenses?
It’s best to remove contact lenses before using the device to ensure maximum comfort and safety.
Are there any side effects of using the device?
Are there any side effects of using the device?
The device is designed to be safe and gentle. However, if you experience any irritation or discomfort, stop using it and consult a dermatologist.
Do I need to use any creams or serums with the device?
Do I need to use any creams or serums with the device?
You can use the device alone or with your favorite eye creams or serums for enhanced benefits.
How do I clean and maintain the device?
How do I clean and maintain the device?
Simply wipe the device with a soft, damp cloth after each use. Avoid submerging it in water as it is not waterproof.
Can it also help with dry skin?
Can it also help with dry skin?
Yes, the EMS Light Therapy Eye Massager helps improve skin hydration by enhancing the absorption of eye creams and serums. Its gentle heat and vibration stimulate blood circulation, ensuring that your skin receives optimal moisture and nourishment, leaving it feeling refreshed and hydrated.
Shipping and Delivery
Where do we ship?
Where do we ship?
We offer worldwide shipping to most countries. If you’re unsure whether we ship to your location, please check the available destinations during checkout or contact our customer support team.
When will I receive my order?
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
When does my order apply for free shipping?
When does my order apply for free shipping?
We offer free shipping all orders. This discount is automatically applied at checkout when your cart meets the minimum purchase requirement.
What happens if my order gets lost in transit?
What happens if my order gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@lumae-beauty.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties
What if I want to return my order?
What if I want to return my order?
If you’re not satisfied with your purchase, you can initiate a return within 30 days of delivery. Please ensure the product is unused and in its original packaging. Contact us at support@lumae-beauty.com to start the return process. Once we receive the returned item, we’ll process your refund.
What if I received a defective product?
What if I received a defective product?
If you receive a defective product, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue by offering a replacement or refund, depending on your preference.
What will I receive in my Lumaé package?
What will I receive in my Lumaé package?
Your package will include:
- The Eye Massager device.
- A USB charging cable.
- A user manual with detailed instructions.
We ensure all items are securely packaged to prevent damage during transit.
What kind of warranty does Lumaé offer?
What kind of warranty does Lumaé offer?
We offer a 1-year limited warranty for our Eye Massager. This covers manufacturing defects but does not include damage caused by misuse, accidental drops, or unauthorized modifications. If you encounter any issues covered by the warranty, contact us with proof of purchase, and we’ll assist with repairs or replacement.